Square status - France

All Systems Operational
Payment Acceptance Operational
Point of Sale Operational
Transfers Operational
Online Store Operational
Dashboard Operational
Team Management Operational
Developer Payments Operational
Square for Restaurants Operational
Seller Community Operational
Invoices Operational
Square for Retail Operational
Appointments Operational
Loyalty Operational
Developer Sandbox Operational
Phone Support Operational
Square Hardware Operational
Virtual Terminal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2022

No incidents reported today.

Nov 30, 2022
Resolved - This issue has been fully resolved.

Thanks again for bearing with us.

Nov 30, 14:45 CET
Monitoring - Our partner has confirmed they have resolved the issue causing some payments where 3DS authentication is required to fail. We will continue to monitor the situation for a period of time. We appreciate your patience today.
Nov 30, 14:31 CET
Identified - Our partner has identified the issue which may be causing some payments where 3DS authentication is required to fail and they are working on a fix.

Thanks for your continued patience.

Nov 30, 13:01 CET
Investigating - Due to an issue with one of our third-party partners, some customers processing payments where 3DS authentication is required may experience a decline when attempting to accept payments.

Our engineering team are actively working with our partner on a solution we'll be back as soon as we have an update.

Nov 30, 12:03 CET
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022
Resolved - We have confirmed the disruption affecting Network Connectivity on Square Register and Terminal has been corrected by our engineers on the latest update. Please make sure to update your Square Register or Terminal to version 6.4b.

We cannot thank you enough for your patience while we worked to get this resolved!

Nov 26, 16:06 CET
Monitoring - We have released a fix for the issues experienced earlier today.

Sellers will start to see services returning to full functionality. We’ll continue to watch this closely, and will update you to confirm once this has been fully resolved. Thank you for being patient with us.

Nov 17, 17:36 CET
Update - We are continuing to work on a fix for this issue.
Nov 15, 17:54 CET
Identified - Our engineering team have identified the issue causing network disturbance with some Square Registers and Square Terminals. They are working on getting a fix in place and will update you as soon as the issue is fully resolved.
In the meantime, if you are experiencing a network issue with your Register or Terminal, please follow the troubleshooting steps below.

Thanks again for your patience.

Nov 15, 17:54 CET
Investigating - If you are experiencing network issues with your Square Register or Square Terminal, please run through the troubleshooting steps below and ensure you meet the network requirements listed in the articles. Please do not factory reset your device*

Square Terminal: https://squareup.com/help/article/6180
Square Register: https://squareup.com/help/article/6537

Thank you for your patience while our engineers continue to work on a fix for this issue.

Nov 9, 19:53 CET
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022
Resolved - The disruption with Square Terminal and Cash Management has been resolved. We appreciate your patience as our engineers worked to resolve this.
Nov 19, 23:45 CET
Identified - We have identified an issue with Square Terminal where some sellers are experiencing an error when trying to enable the Cash Management Setting.

If you need Cash Management enabled, please perform a factory reset on your Terminal, which will fix this issue. Before performing a reset, please ensure:

- You do not have offline payments pending
- You know your WiFi password and Square account login details
- You have the time to perform the reset, which may take 10-15 minutes

Thanks for your patience while we work on a fix for this issue.

Nov 18, 07:59 CET
Investigating - We are currently investigating issues with this service. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.
Nov 17, 22:44 CET
Resolved - We can confirm that the disruption affecting Square Online has now been fully resolved.

Thank you for your continued patience while we worked to resolve this issue.

Nov 19, 20:50 CET
Investigating - We are currently seeing reports of some sites experiencing checkout failing due to slow loading times. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 18, 20:53 CET
Nov 18, 2022
Resolved - We can confirm that our team has found and deployed a fix for this incident. You should no longer experience freezing during the Online Booking process for Appointments.

We appreciate you sticking with us while we worked towards a resolution.

Nov 18, 19:22 CET
Update - Thank you for bearing with us as our engineers continue to work on solving this issue.
If you do experience a freeze during the process of an Appointments Online Booking, please follow the troubleshooting suggestion listed below.

Nov 15, 15:29 CET
Investigating - We are experiencing freezing issues at the end of the Appointments Online Booking process. Our engineering team is working on getting this resolved as quickly as possible.

As a temporary workaround, please try refreshing your browser when seeing this issue.

Thank you for your patience.

Nov 14, 19:08 CET
Resolved - This incident has been resolved, thank you for your patience. We apologise for any inconvenience caused.
Nov 18, 04:47 CET
Investigating - We currently experiencing a disruption that could be affecting fulfillment settings on Square online. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 17, 23:10 CET
Resolved - This incident has been resolved, thank you for your patience. We apologise for any inconvenience caused.
Nov 18, 01:37 CET
Investigating - We are currently investigating issues with this service. Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.
Nov 18, 00:46 CET
Nov 17, 2022