Square FR Status

Mar 22, 2023

No incidents reported today.

Mar 21, 2023

Resolved - We have released a fix for the earlier disruption impacting some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent instances like this moving forward. Thank you for your patience with us as we worked to resolve this issue.
Mar 21, 21:22 CET

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 21, 21:17 CET

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

Point of Sale Disruption

Resolved - Our team identified a disruption that delayed Cash App Pay on the Square Register. However, they have released a fix that has resolved this, and there is no longer a delay.
Thank you for your patience with us as we worked to resolve this!
Mar 15, 20:13 CET

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 15, 19:57 CET

Mar 14, 2023

No incidents reported.

Mar 13, 2023

Dashboard Disruption

Resolved - Earlier today, our team investigated a disruption that delayed the delivery of Digital Receipts to Buyers. We have released a fix that has resolved this, and Buyers are receiving receipts as intended.
Thank you for your patience with us as we worked to resolve this.
Mar 13, 23:24 CET

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 13, 23:07 CET

Mar 12, 2023

Multiple Services Disruption

Resolved - We can now confirm that payment acceptance across multiple services, including online payments, Square for Restaurants and Square Invoices were reporting significant increases in latency failures leading to elevated payment declines.

However, payment acceptance has now returned to normal and Instant Transfers have been fully restored.

We understand how important it is never to miss a sale, thank you for your patience with us as we worked to resolve this issue.
Mar 12, 01:02 CET

Update - In addition to disruptions to online payment acceptance, we are now receiving confirmed reports of Instant Transfers being stuck in a pending state as a result of the downstream third-party outage.

Our Engineering team has disabled Instant Transfers in the meantime until this issue is resolved.

We will be back soon with another update as more information comes to hand.
Mar 12, 01:01 CET

Update - We're currently investigating a disruption to online payment acceptance due to a downstream third-party outage. We understand how important it is never to miss a sale, and our Engineering team is actively working on a fix.

Thank you for your patience with us as we work to resolve this issue. We will be back soon with another update.
Mar 11, 23:43 CET

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 11, 23:07 CET

Mar 11, 2023

Point of Sale Disruption

Resolved - We have released a fix for the earlier disruption that impacted self-serve orders on Android devices. You can now update your device to 6.12.2. Thank you so much for all your patience while we worked to get this resolved!
Mar 11, 16:36 CET

Update - Our team is continuing to work toward a resolution regarding the disruption impacting some Square Sellers. What impacted Sellers may see, is when manually printing Self Serve Orders from Android, Square Register, or Square Terminal SQUID, the app may crash if it is on version 6.12. If you are using version 6.11 or lower, please don’t update until the fixed version will be released, we will update here when that happens. We appreciate your continued patience!
Mar 11, 00:12 CET

Update - Our team is still working to address the disruption that is causing orders placed through Self Serve Ordering to not print as intended with Android version 6.12 or Square Register, Square Terminal SQUID version 6.12. If you are using version 6.11 or lower, please don't update until the fixed version will be released. The suggested workaround is to use iOS devices or Thermal printers to print. Thank you for your continued patience with us!
Mar 10, 21:16 CET

Identified - We are currently experiencing a disruption that is causing orders placed through Self Serve Ordering to not print as intended with Android version 6.12 or Square Register, Square Terminal SQUID version 6.12. If you are using version 6.11 or lower, please don't update until the fixed version will be released. The suggested workaround is to use iOS devices or Thermal printers to print. Thank you for your patience with us as we work to resolve this issue.
Mar 10, 04:38 CET

Update - We are currently experiencing a disruption that is causing orders placed through Self Serve Ordering to not print as intended. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 10, 03:12 CET

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 10, 02:12 CET

Mar 10, 2023

Degraded Performance: Square Online Payment Acceptance

Resolved - We have released a fix for the earlier disruption that resulted in some payments being declined on Square Online. We realize the significance of not missing any sales, and our engineering team is currently engaged in discussions to prevent similar disruptions from happening in the future. We appreciate your patience while we worked towards resolving this matter
Mar 10, 12:45 CET

Investigating - We’re currently investigating issues with payment acceptance on Square Online.

We apologise for this inconvenience and we will provide an update as soon as we receive further details from our engineering teams.
Mar 10, 12:13 CET

Square Services Disruption

Resolved - Transaction data and all supplemental data (such as staff and customer information tied to transactions) have been fully restored to transaction reports on Square Dashboard.

Thanks for your patience today as we worked to resolve this issue.
Mar 10, 06:30 CET

Monitoring - Earlier, we applied a fix to the issue where some transactions were not appearing in transaction reporting. Since our last update, all transaction data on reports has been restored for all Square accounts.

Note that some supplemental data, such as staff and customer data tied to transactions, is still in the process of being fully restored. We anticipate this will be complete in approximately 2 hours.

Thanks for your patience as we continue to restore supplemental data to transaction reports.
Mar 10, 04:25 CET

Identified - We've applied a fix for the issue where transactions were not appearing in some areas of transaction reporting. Transactions are presently in the process of being added to reports, there may be a slight further delay in these appearing on your reports.

Rest assured that these transactions have gone through and we're continuing to work on restoring full reporting functionality. We'll provide a further update once transaction reports have been fully updated.
Mar 10, 02:53 CET

Update - We are currently experiencing a disruption resulting in transactions not appearing in some areas of transaction reporting. Rest assured that these transactions have gone through and we're working on restoring reporting functionality. We understand how important it is for your business for all of our services to be up and running, thank you for your patience with us as we work to resolve this issue.
Mar 10, 02:22 CET

Investigating - We are currently experiencing a disruption resulting in transactions not appearing in some areas of transaction reporting. Rest assured that these transactions have gone through and we're working on restoring reporting functionality.

We understand how important it is for your business for all of our services to be up and running, thank you for your patience with us as we work to resolve this issue.
Mar 10, 02:11 CET

Team Management Disruption

Resolved - Our team has resolved the earlier issues we saw impacting Timecards, Payroll, Shifts and Team Management. Thank you for your patience as we worked to restore these services.
Mar 10, 01:43 CET

Update - We are currently experiencing a disruption impacting Timecards, Payroll, Shifts and Team Management. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

We'll post further updates as they come to hand.
Mar 10, 01:13 CET

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 10, 01:08 CET

Mar 9, 2023

Square for Restaurants Disruption

Resolved - Our team has confirmed that the fix implemented has corrected the disturbance that was impacting Conversational Modifiers and the service is operational.

Thank you for your patience while our team worked on this.
Mar 9, 02:06 CET

Monitoring - A fix has been implemented for the disruption impacting Conversational Modifiers and we are currently monitoring the results. We’ll be back with another update as soon as we gather additional details.
Mar 9, 00:22 CET

Identified - The cause of this disruption has been identified and our Engineering Team is currently building a fix. During this time, Conversational Modifiers can still be accessed from the Square app if needed.

We thank you for your continued patience as we work to resolve this.
Mar 8, 22:47 CET

Update - Our team is currently experiencing a disruption that is impacting Conversational Modifiers when using the Square Dashboard. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 8, 21:38 CET

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 8, 20:37 CET

Mar 8, 2023