Our team has worked on a fix to address this disruption and will be included in an upcoming update.
For Sellers affected by this disruption, as a workaround, you can create an open ticket, save the ticket, reopen it, and then continue with checkout to have discounts and taxes apply. Once you do that, the taxes and discounts will be applied.
We appreciate your continued patience while our team worked on addressing this.
Posted Apr 15, 2023 - 02:12 CEST
While our engineering team is working toward a full resolution of the disruption, they have found a confirmed workaround for this time.
If you see this occurring, we recommend creating an open ticket, saving the ticket, reopening it, and then continuing with checkout to have discounts and taxes apply. Once you do that, the taxes and discounts will be applied.
We appreciate your continued patience as our team continues working to resolve this.
Posted Apr 15, 2023 - 00:00 CEST
Our engineers have identified the cause for discounts and taxes not applying to some Square Retail, Restaurants, and Point of Sale transactions. We appreciate your patience as our teams continue working to resolve this issue.
Posted Apr 14, 2023 - 22:34 CEST
We have received reports that discounts and taxes are not applying to some Square Retail, Restaurants, and Point of sale transactions. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix.
Thank you for your patience with us as we work to resolve this issue.