The disruption affecting Tap and Chip payments on Square Point of Sale has been addressed by our Engineers. Affected Sellers can now visit their designated App Store and manually update to version 6.16.1 at their earliest convenience. We understand how important it is never to miss a sale, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue
Posted May 06, 2023 - 16:32 CEST
Engineers have released a fix to address the disruption affecting Tap and Chip payments in iOS and iPadOS devices. This fix is included in the latest version of Square Point of Sale (version 6.16.1). Affected Sellers can update manually by visiting the AppStore > search for Square Point of Sale and lastly tap Update. We will continue to monitor the progress of this fix. Again, we thank you for your continued patience while our team worked on this fix.
Posted May 05, 2023 - 19:26 CEST
Our engineers have identified the root cause for this disruption and will be releasing a fix to address it in an upcoming update. We will share more details as they become available. We thank you for your continued patience.
Posted May 04, 2023 - 21:46 CEST
Thank you for bearing with us while this disruption is ongoing. If you encounter any difficulties while processing Tap and Chip payments, please refer to our previous updates for troubleshooting steps. We will provide further updates as soon as they become available.
Posted May 04, 2023 - 18:01 CEST
We appreciate your continued patience and understanding while our engineering team is working on resolving this matter. If you do run into any trouble processing Tap and Chip payments, we strongly encourage you to reattempt the transaction. We’ll be back with more updates as we have them.
Posted May 04, 2023 - 11:55 CEST
Our engineers have identified the cause of the disruption with Tap and Chip payments and are working on a fix to be released in a few days. The issue occurs with the first payment after the app has been inactive for some time. We recommend trying the payment again as the second attempt has been successful. Thank you for your patience with us as we work to resolve this issue.
Posted May 04, 2023 - 03:53 CEST
Our engineers are continuing to investigate the disruption of Tap and Chip payments. Sellers have reported success once backing out of the transaction and starting over again. The payment is typically successful after the second attempt.
We appreciate your patience as our team works to resolve this. We will be posting further updates here on the issue as we receive them.
Posted May 04, 2023 - 00:39 CEST
We are currently experiencing a disruption that is impacting some Tap and Chip payments. Sellers have reported that payments are taking more than one attempt to complete. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.